Automatic salutation

On the server, you can define gender-specific salutations in a .txt file. You can also include information from address fields as field variables. The following rules then apply:

• If exactly one address with this e-mail address is available for a recipient in CAS genesisWorld, the fields (e.g. First name) or input help options (e.g. title) are found. Then the drop-down list contains

  Input help options are defaults for specific fields in data record windows, for example, for business sectors in the Sector field.

  The administrator defines input help options in the Management Console and can determine whether users can add any additional values to the already existing default values.

form of addresses that match the gender and the name of the recipient, and

non-gender specific salutations.

• If several addresses are found in CAS genesisWorld, fields, for example, first name or title, cannot be included anymore. Then non-gender specific salutations are displayed.
• Non-gender specific salutations are also displayed if the recipient does not exist as CAS genesisWorld address or if several recipients are entered in the e-mail.

Predefine form of addresses

• As administrator, you predefine automatic forms of address in the EMailAddressLettersDE.txt file.

• First names and forms of address

• You can insert information from address fields as field variables.

If more than one address is found in CAS genesisWorld or more recipients are entered in an e-mail address, fields cannot be precisely filled in and no input help options are found. In this case, only general salutations are offered.